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Alibaba.com Introduces Foreign Trade AI Solution OKKI CRM
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Alibaba’s B2B digital trade platform, Alibaba.com, unveiled "OKKI CRM," a comprehensive AI solution for foreign trade businesses. The new tool offers features such as AI-driven business opportunity identification, proactive smart marketing, and all-encompassing CRM management, spanning four core foreign trade scenarios: identifying clients, negotiating with clients, managing clients, and overseeing teams. The platform is envisioned to help businesses track marketing execution and improve conversion outcomes. Thomas Man, Alibaba.com’s Hong Kong Regional Manager, highlighted the immense potential of the global B2B market, noting that small and medium-sized enterprises (SMEs) still face major hurdles in navigating complex international trade. These challenges include multilingual communication barriers, limited bargaining power, and staffing shortages. Man stated that OKKI CRM is poised to enable merchants to precisely manage customer needs and boost trade success rates. Looking ahead, he added that Alibaba will continue leveraging AI technology to empower global SMEs in overcoming international trade obstacles and advancing cross-border e-commerce development. AAStocks Financial News |
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